Return and Refund Policy

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At Essmory, each candle is thoughtfully handcrafted and customized with care. Because our products are made-to-order, we do not accept returns or offer refunds unless there is a genuine manufacturing defect.

🚫 No Returns

All candles at Essmory are handmade and personalized for each order. As a result, we are unable to accept returns.
Please review your order carefully before confirming your purchase.

🚫 No Refunds

We do not provide refunds once an order has been received and processed.
Minor variations in color, scent, or texture are part of the handmade process and are not considered defects.

🔁 Damaged or Defective Items

If your candle arrives damaged or defective, we’re here to help! Please follow these steps:

1. Share the unboxing video via email at essmory.candles@gmail.com, along with a brief description of the issue. 
2. You can also send us a direct message on Instagram for quicker assistance.

Once we’ve reviewed the video and details, we’ll happily arrange a replacement if the item is found to be genuinely defective.

📩 Contact Us

Have a question or concern? We’re here for you, feel free to reach out at essmory.candles@gmail.com. We’re always happy to assist you!