Return and Refund Policy for Essmory Candles

Last updated: October 05, 2026

Thank you for shopping at essmory.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that You purchased with Us.

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Policy) refers to essmory.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to essmory, accessible from essmory.com.
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

You are entitled to cancel Your Order within 2 hours, without giving any reason for doing so.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform Us of your decision by:

• By email: essmory.candles@gmail.com
• By phone: 8178669704

We will reimburse You no later than 2-4 working days. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Due to the handmade, fragile, scented, personal-use, and made-to-order nature of our products, we generally do not accept returns.

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 7 days
• The Goods are in the original packaging
• There is sufficient proof of a genuine defect, wrong product.

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods were sold on Discounted prices.
• The supply of Goods were Bulk orders.
• The supply of Goods were Wedding favours.
• The supply of Goods were Corporate gifting orders
• The supply of Goods were Limited-time sale products
• The supply of Goods damaged due to customer handling, storage, or misuse.
• The supply of Goods damaged due to  not following warning instructions.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We may refuse returns that do not meet the conditions above, to the extent permitted by applicable law.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

You are responsible for the cost and risk of returning the Goods to Us.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

The product must be returned unused, unburned, undamaged, and in original packaging wherever possible.

Refund will be processed only after we receive and inspect the returned product

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: essmory.candles@gmail.com
• By phone: 8178669704