Essmory Shipping Policy

Last Updated: 05/10/2026

At Essmory, every candle is handcrafted with care and packed carefully for delivery. This Shipping Policy explains how your order is processed, shipped, and delivered.

By placing an order through our website, you agree to the terms mentioned in this policy.

We currently ship across India.

International shipping may be available for bulk orders of 30 pieces or more, subject to product type, destination, shipping feasibility, customs requirements, and applicable shipping charges. International orders will be handled separately based on the requirements of the order.

Since our candles are handcrafted, some orders may require production, curing, customization, material sourcing, packaging, labeling, and quality checks before dispatch.

Orders are generally processed within 2–3 business days after order confirmation.

Processing may take longer for:

• Customized or personalized orders
• Bulk, wedding, and corporate orders
• Large gift hampers
• Products requiring special materials or packaging
• Orders placed during festive seasons or periods of high demand

For bulk and customized orders, the estimated processing timeline will be communicated separately.

Orders are shipped through Shiprocket and its network of courier partners.

Once your order has been dispatched, estimated delivery times within India are:

• Standard Delivery: 4–7 business days
• Express Delivery: 2–4 business days, where available

Delivery timelines are estimates and may vary depending on the delivery location, courier serviceability, weather conditions, public holidays, festivals, operational issues, or other circumstances beyond our control.

We do not guarantee delivery on a specific date unless expressly confirmed by us.

A flat shipping charge of ₹100 per order applies to orders within India.

Free standard shipping applies automatically when the product subtotal of an order is ₹1,499 or more, before shipping charges.

For example, if the value of the products in your cart is ₹1,499 or above, you will not be charged the standard ₹100 shipping fee.

If the product subtotal is below ₹1,499, the standard shipping charge of ₹100 will apply.

The ₹1,499 free-shipping threshold does not include shipping charges, and any additional charges applicable to express shipping, bulk orders, oversized packages, or special shipping requirements are separate.

For bulk orders, corporate orders, wedding orders, large hampers, oversized packages, or orders requiring special packaging, additional shipping charges may apply based on package size, weight, destination, and courier service. Any such charges will be communicated to the customer before dispatch.

Once your order has been dispatched, tracking details will be shared through available communication channels such as WhatsApp, email, SMS, or your order page.

Tracking is provided through Shiprocket and the courier partner assigned to your shipment. Tracking information may take some time to become active after dispatch.

Customers are responsible for providing complete and accurate delivery information while placing an order.

Please ensure that your:

• Name
• House/Flat Number
• Building or Society Name
• Street and Area
• City
• State
• PIN Code
• Contact Number

are entered correctly.

Essmory is not responsible for delays, failed deliveries, returned shipments, or additional shipping charges caused by incorrect or incomplete information provided by the customer.

If a shipment is returned due to an incorrect address, refusal to accept the order, customer unavailability, or unsuccessful delivery attempts, additional charges may apply for re-shipping the order.

We take reasonable care to securely pack our candles and products before dispatch. However, candles, glass jars, decorative elements, gift boxes, and other fragile products may occasionally be damaged during transit.

If your order arrives damaged, please contact us within 12 hours of delivery.

To help us assess the issue, please provide:

• Your order details
• Clear photographs of the damaged product
• Photographs of the outer packaging
• A complete unboxing video, where available

We will review the claim and determine the appropriate resolution based on the nature and extent of the damage.

Any approved resolution for transit damage will be handled in accordance with our Return, Refund & Store Credit Policy.

While we make every effort to ensure timely delivery, Essmory cannot be held responsible for delays caused by circumstances beyond our reasonable control.

These may include:

• Courier or transportation delays
• Severe weather conditions
• Public holidays
• Festivals and peak shipping periods
• Strikes or operational disruptions
• Remote or difficult-to-service locations
• Incorrect or incomplete delivery information
• Other unforeseen circumstances

Such delays do not automatically qualify for cancellation, refund, or compensation.

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Essmory Candles

Email: essmory.candles@gmail.com

Phone: 8178669704